FAQ
Where is the Fire Brick and Refractory Company?
The Fire Brick and Refractory Company are located at 84 Enterprise Way, West Sunshine. When
travelling by car on the Melbourne ring road, the company is less than 2 minutes from
the Boundary Road exit.
What are your opening hours?
Monday-Friday: 9am till 4:30pm Saturday 9-12 1st and 3rd Saturday of each month

(Open other times by appointment only)
What is the difference between a fire brick and refractory brick?
A fire brick or refractory brick are the same thing; a block of refractory ceramic material, used in the
lining of wood fired ovens, pizza ovens, kilns, furnaces and fire places.
Why do I need to use a fire brick?
A refractory brick withstands high heat, and has low thermal conductivity to save energy. Fire
bricks are usually used where there is exposure to significant chemical, thermal or mechanical
stress. These refractory bricks are essential in these high stress situations, as an ordinary brick or
building material will break down, posing a safety threat.
Do I have to use high temperature mortar?

High temperature mortar is essential where fire bricks and high temperature concretes are used.
When used with other refractory materials, the high temperature mortar ensures ultimate heat
resistance and safety, as well as damage or breakdown prevention.
What domestic and commercial products do you carry?
- Fire Bricks: A fire brick, firebrick or refractory brick is a block of refractory ceramic material, used in the lining of wood fired ovens, pizza ovens, kilns, furnaces and fire places.
- High temperature concrete: Please contact us on 03 9314 3211 for a full comprehensive list of high temperature concrete products.
- High temperature insulation: Please contact us on 03 9314 3211 for a full comprehensive list of high temperature concrete products.
- High temperature mortars: High temperature mortar is essential where fire bricks and high temperature concretes are used. The high temperature mortar ensures ultimate heat resistance and safety, as well as damage or breakdown prevention.
- Miscellaneous products: includes a range of additional refractory products such as superwool or ceramic fire blankets, high temperature calcium silicate board, vermiculite board and high temperature calcium aluminate cement.

How much do these products cost or how do I organise a quote?
The Fire Brick and Refractory team can suggest the best products to suit the customer’s
requirements and give personalised service, no matter how big or small the sale. The cost of
products for each individual customer varies, based on their personal requirements. Quotes are
provided via email, phone or in person. For more information or to organise a quote, please call:
03 9314 3211 or submit an online form.
What do I need for a quote?
Customers will need to work out:
- Amount of bricks/products needed?
- Time required by?
- Delivery or pick up?

How long does delivery take?
With sufficient stock on hand, the Fire Brick and Refractory Company have exceptionally fast
delivery times, sometimes within 24 hours.
Do you deliver nationally and internationally?
The Fire Brick and Refractory Company provide a delivery service both nationally and
internationally.
Do you service the industrial market?
The Fire Brick and Refractory Company also service the industrial sector offering quality
Shinagawa products and technical support.

- Alumina Bricks: high quality dry pressed alumina bricks, ranging from 35% to 95% in alumina content.
- Conventional castable casting: dense, cement-bonded castables. With accurate formulation, these products give excellent consistency and performance.
- Conventional castable gunning: Iincluding standard gunning, enhanced abrasion resistance gunning and non-wetting to molten aluminium grades, designed to cover the full spectrum of applications and temperatures to 1850C.
- High temperature mortars: High temperature mortar is essential where fire bricks and high temperature concretes are used. The high temperature mortar ensures ultimate heat resistance and safety, as well as damage or breakdown prevention.
- Low cement casting: low cement, high technology monolithics, based on ‘state-of-the-art’ refractory castable technology, using the highest quality aggregates, cements and additives.
- Low cement gunning: revolutionary low cement gunning products, combining the excellent physical properties of low cement castables, with the speed and ease of installation by gunning.
- Self flow castables: high technology, conventional and low cement castables, designed with self flow characteristics for ease of installation. Available in a range of temperature and alumina grades.
- Basic monolithic: basic refractories with high strength and a unique bonding system, offering excellent resistance to molten metals.
- Insulating monolithics: insulating castable products for use up to 1800C.
- Mouldables: mouldables, with strength and volume stability throughout their temperature range.
- Mortar: clay and alumina based jointing mortars.
Who is your supplier?
The Fire Brick and Refractory Company utilises quality Shinagawa products. Shinagawa is the
largest manufacturer and supplier of quality, cutting edge refractory products and insulating
in Australia and beyond. The company operates four state of the art production facilities,
three of which are located in Australia and one in New Zealand.
Do you offer technical support?
The Fire Brick and Refractory Company offer exceptional customer service and technical support
with friendly and understanding staff on hand, to answer requests via email, over the phone or in
person.
‘Your one stop, refractory shop’
For more info on fire bricks, refractory materials, high temperature concretes, high temperature
mortars, high temperature insulation, castables, kilns, wood fired ovens or pizza ovens, please call
the Fire Brick & Refractory Company; 03 9314 3211 or Submit an online form